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The bmi highfield hospital: Tell us about your care

The director of nursing told us that they sought feedback from people who use the service by asking them to complete survey questionnaires and through informal discussions. Keywords or service name.

Liam Adams
Monday, September 16, 2019
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  • They compared local results with those of other hospitals to learn from them. Report an issue with the information on this page.

  • Last updated on 18 December

  • If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

  • During that review, we found that the provider did not have an effective system to regularly assess and monitor the quality of service that people receive.

  • There was an open visiting policy within the hospital.

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Staff understood how to protect patients from abuse and the hospital worked well with other agencies to do so. They told us they would speak to the senior ward staff if they had any concerns and were confident their concerns would be dealt with effectively. Long waiting list for your knee diagnosis or treatment?

Rapid Access Breast Clinic in Lancashire. We will share with our teams at the hospital, who cared for you so well. The hifhfield of nursing confirmed they were in the process of creating a family visiting area to improve the facilities available for people using the service and their relatives. Making healthcare affordable - paying for yourself. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. The director of nursing told us people who use the service were given sufficient information in order for them to make an informed decision.

We would like to understand how we can improve this page. Thank you for taking the time to leave us such a great review Mr Jenkins. Prisons and secure settings. Previous section title Next section title Page top.

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We make sure health and social care services provide people uospital safe, effective, compassionate, high-quality care and we encourage them to improve. We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 Mayobserved how people were being cared for and talked with people who use the service. Prisons and secure settings. We would like to understand how we can improve this page.

Publications Inspection reports Search our inspections of services Order print publications Order online. Our purpose and role. Report review titled Total knee replacement as unsuitable. Private Diagnostics and Imaging Treatments in Lancashire. Displaying 1 to 6 of 6.

We also treat NHS funded patients, patients who wish to pay for their own treatment and insured patients. Managers across the hospital promoted a positive culture that the bmi highfield hospital and valued staff. The private healthcare information network PHIN had commenced outcome collection and covered hip, knee, hernia and cataract surgery. Patients felt well informed about their care and treatment. Patients agreeing to undergo cosmetic surgery could change their minds and cancel the procedure at any point prior to the commencement of surgery. The hospital had an admissions policy which detailed criteria for patients who could be safely treated at the hospital. The hospital operated an enhanced recovery model to improve outcomes for patients following surgery.

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Online primary care. Keywords or service name. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Poor care?

  • Autistic people and people with a learning disability.

  • Understand the care, treatment and support choices available to them. Prisons and secure settings.

  • Professor Sir Mike Richards. Complaints were low and there was evidence of shared learning.

  • Quick links Sign up for our newsletters Receive alerts when we inspect services Board meetings Meet the media team Our news on social media. However; There was an open culture where staff felt confident to raise concerns if required.

  • Bank workers were inducted to departments appropriately.

About locations More about using the information we provide About our inspection reports State of Care report. Audits of care and discrepancy meetings were in place in the imaging department. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Inspection carried out on 2 May During a routine inspection We spoke with two people who use the service. Bank workers were inducted to departments appropriately.

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Previous section title Next bmii title The bmi highfield hospital top. Click here to find out more. However, nurses should be aware that patients can overheard their conversations whilst they are at the front desk during the night even with the door closed. Location e. Share this review Report this review. Guidance for providers What is registration? For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

Check here for alerts. Our new inspections Preparing for an inspection How we inspect Reporting our findings About new inspections. When we inspect health and social care services, we give them ratings and publish reports about them — information you can use when you're choosing care. Media office media.

Inspection report

Our new inspections Preparing for an inspection How we inspect Reporting our findings About new inspections. When we inspect health hospital social care services, we give them ratings and publish reports about them — information you can use when you're choosing care. Let's make care better together. Private GP Service in Lancashire. I found this rather rude, derogatory and a clear indication of not understanding different cultures.

You can find out more about our information and the quality of care on the pages below. Independent healthcare services and hospices. The provider had an effective system tge regularly assess and monitor the quality of service that people receive. Let's make care better together. I had a total left knee replacement on Julyas soon as I had my first consultation I felt assured I was In good hands, I cannot praise the staff from start to finish, my consultant explained everything involving the operation, when I was admitted it was like home from home very friendly professional staff, I would definitely recommend the highfield, my knee has never felt better and the after care is totally out of this world.

The director of nursing told us people who use the service were given sufficient information in order for them to make an informed decision. Old inspection model The old national standards About old inspections. Gmi director of nursing told us that they sought feedback from people who use the service by asking them to complete survey questionnaires and through informal discussions. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. Please do not hesitate to contact me if there is anything else you need vicky. Keywords or service name. At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.

What we do We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish hopsital we find, including performance ratings to help people choose care. Private Diagnostics and Imaging Treatments in Lancashire. For more information about our hospitals and services please visit the website. There were no hand washing facilities in the ultrasound room and the chair in this clinical area could not be cleaned following patient consultations. Staff knew how to respond to deteriorating patients. Patient group directives were in place and up to date where required.

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Every single person that i had any dealings with was very friendly and helpful. Consultations All current consultations Closed consultations. I could not fault anything, every single member of staff were outstanding. Children and young people. Thank you for all your care and attention.

  • Independent healthcare services and hospices. What we do We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.

  • Ticks and crosses We don't rate every type of service. Thanks to everyone and nhs.

  • What we do We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. Apart from the theatre area, rooms on the wards were visibly clean and tidy.

  • Immediately following the inspection the hospital arranged a deep clean of the service areas.

  • Autistic people and people with a learning disability. There was an open visiting policy within the hospital.

Our purpose and role. About us Who we are We make sure health and social care services provide liquid diet weight loss pro ana with safe, effective, compassionate, high-quality care and we encourage them to improve. Find out about events where we will be speaking or exhibitingand see presentations we've given at recent events. The director of nursing told us that they sought feedback from people who use the service by asking them to complete survey questionnaires and through informal discussions.

We also treat Hospiral funded patients, patients who wish to pay for their own treatment and insured patients. Poor care? Thank you for taking the time to leave such a lovely review. Achieving our purpose Our strategy How we are run Who we work with. Previous section title Page top. Click here to find out more. Have their views and experiences taken into account in the way the service is provided and delivered.

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Events We attend a range of events throughout the year. Staff we spoke to had an understanding highfield hospital the need to consider mental capacity bighfield taking consent, but not all staff fully understood the processes required if a patient lacked capacity to consent for themselves. Audits of care and discrepancy meetings were in place in the imaging department. The private healthcare information network PHIN had commenced outcome collection and covered hip, knee, hernia and cataract surgery.

Suspended ratings are being reviewed by us and will be published soon. Your information helps us decide when, where and what to inspect. Could recommend highly enough. Average ratings. I can not praise the hospital staff enough right from the receptionist and porters on arrival, to the nurses who gave the most fantastic professional aftercare, not forgetting the bmi highfield hospital kitchen staff who brought me a freshly made sandwich and pot of tea. I went in for elective surgery in August Contents menu Inspection overview People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run outcome 1 People should get safe and appropriate care that meets their needs and supports their rights outcome 4 People should be protected from abuse and staff should respect their human rights outcome 7 Staff should be properly trained and supervised, and have the chance to develop and improve their skills outcome 14 The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care outcome

When we inspect health and social care services, we give them ratings and publish reports about them — information you can use when you're choosing care. Our purpose and role. Guidance for providers What is registration? What our icons mean Inspection ratings We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding — the service is performing exceptionally well.

How we work How we use information How we work with people. Quick links The five key questions we ask Fundamental standards of highfield hospital What we do on an inspection Ratings Hkghfield data to monitor services Making sure people are kept safe from harm, abuse and neglect How we inspect children's services. Had operation on right foot toes,pins inserted in second and third toe plus other work on ligament. Our purpose and role. Guidance for providers In this section Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections.

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Thank highfiled for taking the time to leave us such a great review Mr Jenkins. I recently had surgery here and the care was absolutely outstanding. Tell us about your care Your information helps us decide when, where and what to inspect. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

For services we haven't rated we use ticks and crosses to show whether we've asked the bmi highfield hospital to take further action or taken enforcement action against them. Rapid Access Breast Clinic in Lancashire. The service must make improvements. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Information supplied by BMI Healthcare.

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Our purpose and role. We make sure health and social care services provide people with safe, effective, compassionate, high-quality rhe and we encourage them to improve. Report review titled Great consultant as unsuitable. I had a total tge knee replacement on Julyas soon as I had my first consultation I felt assured I was In good hands, I cannot praise the staff from start to finish, my consultant explained everything involving the operation, when I was admitted it was like home from home very friendly professional staff, I would definitely recommend the highfield, my knee has never felt better and the after care is totally out of this world. News: We want your feedback Making healthcare affordable - paying for yourself. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Quick links Sign up for our newsletters Receive alerts when we inspect services Board meetings Meet the media team Our news on social media.

In surgical hjghfield despite issues being identified in an audit with the management of controlled drugs, there was no action plan in place and we found they had not been checked the previous day in one area. Old inspection model The old national standards About old inspections. Private GP Service in Lancashire. Mandatory training figures including adult and child safeguarding courses were lower than the hospital target. Last updated on 18 December Intra-operative temperatures were not being routinely recorded and this was not in line with recognised guidelines and we could not be assured that patients were being kept at an optimum temperature for surgery and protected from hypothermia. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

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Children and young people. NHS trusts. The medical files also included consent forms that had been signed by people prior to undergoing any medical treatment. Independent healthcare services and hospices. Tell us about your care Your information helps us decide when, where and what to inspect.

Our purpose and bni. Premises and equipment were not visibly clean in the theatre area and cleaning schedules in theatres highfield hospital not always completed. Waiting times for diagnostic imaging were low. We inspected surgery, diagnostic screening and outpatients. However There was good cover by the responsible medical officer RMO and consultants. Check here for alerts. Our new inspections Preparing for an inspection How we inspect Reporting our findings About new inspections.

  • Frequent changes to leadership across the theatre departments and change in hospital manager had led to a lack of direction for staff and a need to improve governance systems.

  • Consultations All current consultations Closed consultations. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections.

  • Our new inspections Preparing for an inspection How we inspect Reporting our findings About new inspections. BMI clinical governance bulletins were not shared with the medical advisory committee.

  • Staff took steps to promote privacy and dignity.

  • Average ratings. Have their privacy, dignity and independence respected.

Not all consultants who held practicing privileges at the hospital had all the required documentation in place. Nearby Hospitals Find nearby Hospitals. Th, we also found the following issues that the service provider needs to improve: The diagnostic imaging service did not hold regular discrepancy meetings or peer review. An interpreting service was available for patients who did not speak English and staff could access patient information sheets in different languages. There were processes in place for safeguarding patients and most staff were familiar with these. Tell us now About us Who we are We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve.

Publications Inspection reports Search our inspections of services Order print publications Order online. Private Diagnostics and Imaging Treatments in Lancashire. Suspended ratings are being reviewed by us and will be published soon. More about ratings. Autistic people and people with a learning disability.

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Hospitall, we also found the following issues that the service provider needs to improve: The diagnostic imaging service did not hold regular discrepancy meetings or peer review. This meant that they were not formally evaluating the quality of the service provided and working to improve it. Click here to find out more. Communication meetings comms cells were being to improve this. The people we spoke with told us they were very happy with the care they received.

Thank you for taking the time to leave us such a great review Mr Jenkins. Last updated on 18 December Massive thanks to all. Specialist enquiries for… Journalist or media Request a speaker Get in touch Contact us. Long waiting list for your knee diagnosis or treatment? Thank you for looking after me.

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Appraisal compliance rates in the surgery highfjeld outpatient departments were high. One person told us the staff were knowledgeable and that the nursing staff responded quickly when they were called. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Patient group directives were in place and up to date where required. They told us the staff explained the treatment options available to them.

Higgfield Healthcare offer the best quality of care and services. Contents higgfield Inspection overview People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run outcome 1 People should get safe and appropriate care that meets their needs and supports their rights outcome 4 People should be protected from abuse and staff should respect their human rights outcome 7 Staff should be properly trained and supervised, and have the chance to develop and improve their skills outcome 14 The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care outcome The hospital is small but perfectly formed with great staff and facilities. Guidance for providers What is registration? Check here for alerts. Would highly recommend BMI Highfield Hospital to anybody and would not hesitate in returning here for future treatments.

To search for a specific treatment, use our full list of departments. About us Who we are We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. We would like to understand how we can improve this page. Consequently lessons were not being learned and similar incidents were repeatedly occurring.

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Adult social care. What we do We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. Private Cosmetic Surgery in Lancashire. Old inspection model The old national standards About old inspections. All reports Inspection report.

  • We would like to understand how we can improve this page. Bank workers were inducted to departments appropriately.

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run outcome 1 Meeting this standard.

  • The people we spoke with told us they were very happy with the care they received.

  • Staff understood the complaints process and told us learning from complaints was discussed at departmental meetings and at the medical advisory committee.

  • Clinical governance meetings were not well attended and actions were not completed in a timely way. Prisons and secure settings Children and young people Autistic people and people with a learning disability Safehouses and outreach services.

The director hhe nursing told us people who use the service were given sufficient information in order for them to make an informed decision. Filter reviews by reviewer type: Select patient type A patient 4. Massive thanks to all. Old inspection model The old national standards About old inspections. More about ratings. Media office media.

Records were clear, up-to-date and easily available to all staff providing care. There was good cover by the responsible medical officer RMO and consultants. Patients told us they felt staff went above and beyond what was expected of them. Not all risks identified during the inspection were recorded on a risk register and risk assessments in the diagnostic department required updating. Frequent changes to leadership across the theatre departments and change in hospital manager had led to a lack of direction for staff and a need to improve governance systems.

Events We attend a range of events throughout the year. Consultations All current consultations Closed consultations. Staff received training in dementia awareness and equality and diversity. Patients were kept informed of any delays and patients told us appointments ran to time. At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.

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They also told us they were happy with the staff and that teh ward staff were helpful and knowledgeable. There were link nurses in place to represent their clinical areas at meetings in particular specialties, eg pathology and resuscitation, and cascade information from the meetings back to their teams. Service records for electronic equipment were not up to date and some equipment was in a state of disrepair. The hospital operated an enhanced recovery model to improve outcomes for patients following surgery.

Waiting times from referral to treatment highfielld arrangements to admit, treat and discharge patients were in line with the bmi highfield practice. Information about how to complain was not readily available in the departments we visited. We also treat NHS funded patients, patients who wish to pay for their own treatment and insured patients. More information about this data. Immediately following the inspection the hospital contacted engineers who started the process of servicing and registering each piece of equipment, logging them all onto an asset register with dates of last service and next service due. Consultations All current consultations Closed consultations. We also carried out an unannounced visit on 18 August to check the service had implemented improvements from the announced inspection.

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Facilities include four the bmi highfield hospital theatres, three of which have laminar flow, two wards, an X-ray department, highffield and diagnostic facilities and an house pharmacy service provision for inpatients and outpatients. We also treat NHS funded patients, patients who wish to pay for their own treatment and insured patients. Mandatory training compliance rates were high. They told us the staff discussed the treatment options with them and clearly explained the process to them. More about ratings.

Poor care? You can find out more about our information and the quality of care on the pages below. Our new inspections Preparing for an inspection How we inspect Reporting our findings About new inspections. Please do not hesitate to contact me if there is anything else you need vicky. Prisons and secure settings. Help and guidance For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

Inspection report

Email: highfield hospital bmihealthcare. People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run outcome 1 Meeting this standard. Had operation on right foot toes,pins inserted in second and third toe plus other work on ligament. Conversations regarding patients' personal appearances and choice of how to wear their hair is none of the concern of the nurses. Find out about events where we will be speaking or exhibitingand see presentations we've given at recent events.

Rapid Access Breast Clinic in Lancashire. I went in for elective surgery bml August Thank you for taking the time to leave such a lovely review. The director of nursing told us that they sought feedback from people who use the service by asking them to complete survey questionnaires and through informal discussions.

We rate most services hhe to how safe, effective, caring, responsive and well-led they are, using four levels:. Rapid Access Breast Clinic in Lancashire. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. Guidance for providers In this section Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. We also treat NHS funded patients, patients who wish to pay for their own treatment and insured patients.

Facilities

Staff received training in dementia awareness and equality and diversity. The people we spoke with told us that they had no concerns about the service they received. Staff took steps to promote privacy and dignity.

Events We attend a range of events throughout the year. Ticks and crosses We don't rate every type of service. At least one standard in this area hospital not being met when we inspected the service and we have taken enforcement action. Review titled BMI The Highfield Hospital Replied on 27 May Thank you for taking the time to leave us a review - we are delighted to see that you were so well looked after and will share your feedback with our teams. Inadequate — the service is performing badly and we've taken enforcement action against the provider of the service.

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We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. First class professional service, care treatment and staff. Previous section title Next section title Page top. Report review titled Top doctors and staff. More about services we haven't rated. I recently had surgery here and the care was absolutely outstanding.

  • Services had been planned to meet the needs of local people. Children and young people.

  • About locations More about using the information we provide About our inspection reports State of Care report. Quick links Sign up for our newsletters Receive alerts when we inspect services Board meetings Meet the media team Our news on social media.

  • Help and guidance

  • Audits of care and discrepancy meetings were in place in the imaging department. Work was in progress to ensure the sustainability of the one stop breast clinic and to improve the service by gaining accreditation via the Imaging Services Accreditation Scheme ISAS.

Your information helps us decide when, where and what to inspect. We understand that our Hospital Director has spoken to you today personally to hear of your issues first hand so that your issues can be addressed. Excellent before and aftercare. What we do We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.

The hospital had an admissions policy which detailed criteria for patients who could be safely treated at the hospital. Staff we spoke to had an understanding of the need to consider mental capacity when taking consent, but not all staff fully understood the processes required if a patient lacked capacity to consent for themselves. Patients agreeing to undergo cosmetic surgery could change their minds and cancel the procedure at any point prior to the commencement of surgery. They compared local results with those of other hospitals to learn from them.

You are here

Suspended ratings are being reviewed by us and will be published soon. Report a serious concern As a member of the public As a member of staff at a service or provider we regulate. There was good cover by the responsible medical officer RMO and consultants.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action. I have had hgihfield total knee replacement at Highfield hospital as an NHS patient and was treated with total care by the surgeons, nursing, physiotherapy and auxiliary staff alike. Get involved How to get involved How we involve you Consultations Public online community Experts by Experience Partnerships with national charities. During the visit, we spoke with the director of nursing, who told us that when a person was first referred to the service, they underwent an initial consultation with a consultant. Latest news We want your feedback. First class professional service, care treatment and staff.

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Media office media. We bki at a selection of audit results on the audit tracker and saw that audits were the bmi highfield hospital carried out within the specified timelines. All reports Inspection report. Email: highfield bmihealthcare. The service must make improvements. The director of nursing confirmed they were in the process of creating a family visiting area to improve the facilities available for people using the service and their relatives.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. We don't rate every type of service. Displaying 1 to 6 of 6. Events We attend a range of events throughout the year.

There was a BMI policy in place for granting and highgield the practising privileges of doctors. Patients were given opportunities to feedback on the care they received and we saw evidence that patient feedback was acted on. Requires improvement — the service isn't performing as well as it should and we have told the service how it must improve. About your care Help choosing care services What you can expect from a good care service Using our information Mental health and the Mental Capacity Act Email alerts.

Have their views and experiences taken into account in the way the service is provided and delivered. Nothing was too much trouble. About provider portal.

There were no hand washing facilities in the ultrasound room and the chair in this clinical highfoeld could not be cleaned following patient consultations. Completion of the World Health Organisation WHO surgical safety checklist was the bmi highfield hospital also there had been no audit of the use of the World Health Organisation checklist in diagnostic imaging since September Waiting times from referral to treatment and arrangements to admit, treat and discharge patients were in line with good practice. The hospital sought feedback from patients about the service using a BMI questionnaire and the NHS friends and family test. At least one standard in this area was not being met when we inspected the service and we have taken enforcement action. An additional fridge was in place when we returned for our unannounced inspection. We also issued the provider with one requirement notice.

Consultations All current consultations Closed consultations. I really cant praise them enough for all their hard work during this difficult time. Would highly recommend BMI Highfield Hospital to anybody and would not hesitate in returning here for future treatments. Previous section title Next section title Page top. Consultations All current consultations Closed consultations.

Great service from start to finish, I felt very comfortable and very well looked after throughout. Private Cosmetic Surgery in Lancashire. I have had 2 total knee replacement at Highfield hospital as an NHS patient and was treated with total care by the surgeons, nursing, physiotherapy and auxiliary staff alike.

Managers checked to make sure staff followed guidance. Managers in the hospital had skills and abilities to run a service providing high-quality care. Good — the service is performing well and meeting our expectations. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

  • We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. NHS trusts.

  • Report review titled as unsuitable. What we do We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.

  • We carried out this inspection as part of our comprehensive inspection programme of independent healthcare hospitals.

  • Similar services in this area Find out about events where we will be speaking or exhibitingand see presentations we've given at recent events.

Specialist enquiries for… Journalist or media Request a speaker Tbe in touch Contact us. Prisons and secure settings Children and young people Autistic people and people with a learning disability Safehouses and outreach services. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. The director of nursing confirmed they were in the process of creating a family visiting area to improve the facilities available for people using the service and their relatives. Report review titled First Class Hospital as unsuitable. We don't rate every type of service.

NHS trusts. The hospital treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with all staff. Consultant files we reviewed contained details of medical revalidation and an up to date appraisal. This could change at any time if we receive new information.

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